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NOTIFICATION: All Branches and Company companies of UCFA Process all payment though one central gateway. You will all receive a copy of all payments processed by UCFA and it sub organizations. Your receipts will only show UCFA and not each sub organizational managing service department.

By Clicking the pay now button you understand and accept the following terms and conditions in conjunction with the understanding that all bills for services are valid with only the UCFA name on the receipt.

UCFA Banking Branch Corporate Merchant Systems Management Solution Privacy Policy

UCFA Banking Branch Corporate Merchant Systems Management Solution is committed to providing privacy and security to our Financial Institutions, Merchants, and other partners and customers as they display interest and start using our merchant services. This privacy policy statement describes the ways in which UCFA Banking Branch Corporate Merchant Systems Management Solution collects, stores, uses and protects personal information we receive in hard copy or electronic form, including through the use of this website, as we provide our merchant services. Information we collect as we provide our merchant services is governed by our customer agreements and applicable laws.

Information We Collect:

Personal Information
We may collect personal information in connection with your application for merchant services either electronically through our website, or through hardcopy application forms. Personal Information means any information that may be used to identify an individual, including, but not limited to, your name, home address, telephone number, e-mail address, and credit-related information that may be linked to your individually identifiable information. The Personal Information collected for these activities will be used to contact you to provide more information concerning our services.

Financial Institutions
UCFA Banking Branch Corporate Merchant Systems Management Solution will collect contact information including name, address, telephone and email address to be used to contact you to provide more information concerning our services.

Partners
UCFA Banking Branch Corporate Merchant Systems Management Solution also works with other types of businesses in connection with our merchant services. We refer to these other businesses as “partners.” Partners may use our electronic and hardcopy application forms, and in connection with their use we may collect basic contact information including: name, address, telephone and email address to be used to contact you to provide more information concerning our services.

Merchants and Merchant Account Application Forms
As a merchant, you may already be interested in the UCFA Banking Branch Corporate Merchant Systems Management Solution services, and we use electronic and hardcopy application forms for merchants to apply for a merchant account. These application forms may require that you enter business information, personal credit information and contact information some of which could be Personal Information. The information provided in this form will include business contact information, social security, federal tax identification number, and a business checking account. As part of the application process, we may also obtain information about you from third parties such as credit bureaus and identity verification services. This information is used solely for the purpose of evaluating the account request.

Other Automatically Collected Information, Cookies and Related Technologies
When a user visits the UCFA Banking Branch Corporate Merchant Systems Management Solution’ website, the IP address and standard web log information is collected. For each visitor to our website, our web server automatically recognizes only the user’s domain name, but not the e-mail address. The information we collect is used to improve the content of our website, and is not shared with other organizations for their direct marketing purposes.

When you access our website, UCFA Banking Branch Corporate Merchant Systems Management Solution may place small data files called “cookies” on your computer. We send a “session cookie” to your computer when you sign up for and log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

Usage of Personal Information
We collect Personal Information either electronically through our website, or through hardcopy application forms to ensure smooth operations and to respond to customers and potential customers. In general, your Personal Information will be used in the following ways:

Communicate with you regarding our services;
Provide the services and customer support you request;
Prevent potentially prohibited or illegal activities;
Send you service update notices; and
Send surveys to gather information on how to improve our products and service.

Sharing or Disclosure of Personal Information
We do not share your Personal Information with third parties for the purposes of affiliate marketing. We may share your Personal Information in the following ways:

We may use service providers, who help with parts of our website and operation of our business; (bill collection, fraud prevention, technology services) and with whom we may share your Personal Information. We limit our service providers’ use of such information to the purposes of providing services to or assisting us with the operation of our business and not for their own benefit;

We may share with financial institutions that we partner with to jointly create and offer our merchant services;
We may share with law enforcement, government officials, or other third parties to the extent we believe applicable law requires our sharing or such sharing is appropriate to protect our rights, your rights or the rights of others; and
We may share with other third parties only with your consent or direction to do so.

UCFA Banking Branch Corporate Merchant Systems Management Solution’ Services and Payment Processing
UCFA Banking Branch Corporate Merchant Systems Management Solution provides payment processing solutions to our customers. As part of the provision of these services to merchants and others, we may receive or collect certain information about account transactions for use in payment transaction processing. Information collected and used in connection with the provision of our services to our customers is stored and transmitted as provided by the PCI Security Industry Standard. This information may also be subject to and used in accordance with the underlying contracts governing our provision of these services. Such contracts shall govern and control in the event of a conflict between this Privacy Policy and any agreement with our customers relating to payment processing and the provision of our services.

Protection and Storage of Personal Information
In connection with your use of our merchant services, Personal Information may be stored in our facilities and computer system in the U.S. This information is protected by maintaining physical, electronic and procedural safeguards. We have security measures in place to protect against the loss, misuse, and alteration of Personal Information we receive. In using our website, there is always some element of risk involved in transmitting Personal Information over the Internet. In the event of a security breach involving Personal Information submitted to us, we may notify you electronically to the extent permitted by applicable law and you agree that we may communicate with you electronically for such purposes.

Changes or Modifications to this Privacy Policy
This Privacy Policy may be revised at any time. The revised version will be posted to this website, and it will be effective at the time posted. In addition, we will provide notice to you when this Privacy Policy is revised. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis.

Questions about the Privacy Policy
Questions regarding this Privacy Statement should be directed to ucfa.fin@outlook.com specifying “Privacy Statement” in the subject line of your e-mail. Or, you may write or call us at either of the following:

UCFA Banking Branch

Corporate Merchant Systems Management Solution
c/o Privacy Officer
223 Hiwassee Ave

Knoxville, TN 37919

telephone: (865) 229.6251

HELP & SUPPORT

Cancelling/Voiding or Refunds of Payment Card Transactions

By using this site, you understand that all payments processed by Complete Care, Inc., are for healthcare related services you have previously had rendered at a facility operated by one or more of our clients.

UCFA - United Commonwealth Federation Alliance Corp may be listed on your credit/debit/HSA card statement for payments made through this website. If you have questions, please contact Patient Financial Services at the telephone number(s) listed on your billing statement.

Complete Care, Inc., may issue a requested refund on a credit/debit/HSA card payment for the following reasons:

Our client (your healthcare provider) has requested us to refund your payment due to overpayment on the patient account, or due to an adjustment being posted to the patient account
Customer transaction entry error, such as a payment being made for more than intended ($500.00 instead of $50.00)
Duplicate Payment

We will do our best to resolve your request within 24 hours (1 business day) of the request being submitted, unless that request is received in the afternoon on a Friday or holiday.

Cancelling/Voiding a Payment

All payments submitted through this website or by payments by phone may be processed at 12:00 AM (midnight).

Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date.

When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:

Your Name
The Date and Time the payment was made through this website or by phone
Your Payment Authorization Code provided at the end of a successful payment
The last four (4) digits of the card used to make the payment
The Statement ID for which the payment was made

Failure to provide this information could slow the cancellation/void process.

Refund of Payment

When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:

Your Name
The Date and Time the payment was made through this website or by phone
Your Payment Authorization Code provided at the end of a successful payment
The last four (4) digits of the card used to make the payment
The Statement ID for which the payment was made

Failure to provide this information could slow the refund process.

An approved refund may be initiated by our office within 24 hours (1 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday or holiday. Please keep in mind that although the refund has been initiated by our office as outlined, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.

The Network Professional Association (UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP ) reserves the right to refuse/cancel a membership in the UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP .
If UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP refuses a new or renewing membership, registrants will be offered a refund.

Membership Cancellation by Participant

Membership cancellations received within 14 days of registration may be eligible to receive a full refund less $35 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.
Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
All benefits and incentives received by participant must be cancelled/returned to the UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP .
All refund requests must be made by the attendee or credit card holder.
Refund requests must include the name of the attendee and/or transaction number.
Refunds will be credited back to the original credit card used for payment.

These above policies apply to all UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP memberships unless otherwise noted in the corresponding program materials. Please read all individual program information thoroughly.

UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP

Event Refund/Cancellation Policy

Event Cancellation by Sponsor

The Network Professional Association (UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP ) reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
If UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP cancels an event, registrants will be offered a full refund.
Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

Registration Cancellation by Participant

Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 5 business days before the event.
Registration cancellations received prior to the deadline may be eligible to receive a refund less a $35 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.
Refunds will not be available for registrants who choose not to attend an event.
Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
All refund requests must be made by the attendee or credit card holder.
Refund requests must include the name of the attendee and/or transaction number.
Refunds will be credited back to the original credit card used for payment.

These above policies apply to all UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP Events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.

UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP

Goods Refund/Return Policy

All returns of goods and materials purchased directly from the Network Professional Association require prior authorization. Shipping and handling charges are non-refundable, Returns must be authorized by the UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP product that is deemed defective.

Products provided/sold by UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP partners and affinity programs are subject to the return policy of the partner.

MEMBERSHIP REFUND/CANCELLATION POLICY

UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP reserves the right to refuse/cancel a membership in the UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP .
If UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP refuses a new or renewing membership, registrants will be offered a refund.

Membership Cancellation by Participant

Membership cancellations received within 14 days of registration may be eligible to receive a full refund less $35 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.
Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
All benefits and incentives received by participant must be cancelled/returned to the UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP .
All refund requests must be made by the attendee or credit card holder.
Refund requests must include the name of the attendee and/or transaction number.
Refunds will be credited back to the original credit card used for payment.

EVENT REFUND/CANCELLATION POLICY

Event Cancellation by Sponsor

UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.
If UCFA - UNITED COMMONWEALTH FEDERATION ALLIANCE CORP cancels an event, registrants will be offered a full refund.
Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

Registration Cancellation by Participant

Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 5 business days before the event.
Registration cancellations received prior to the deadline may be eligible to receive a refund less a $35 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.
Refunds will not be available for registrants who choose not to attend an event.
Cancellations will be accepted via phone, fax or e-mail, and must be received by the stated cancellation deadline.
All refund requests must be made by the attendee or credit card holder.
Refund requests must include the name of the attendee and/or transaction number.
Refunds will be credited back to the original credit card used for payment.